Advance booking
Events should be confirmed at least 7 days in advance to support availability and proper preparation.
BEFORE WE CONFIRM
A clear order policy from the start.
Booking windows, payments, changes and delivery are clear before the event is confirmed.
Please review these points before confirming your event so timing, payment and changes are clear from the start.
Deposit & payment
The event date is confirmed after a 50% deposit is received. The remaining balance is due no later than 24 hours before the event.
Minimum quantities
Some items have minimum quantities or pack sizes. These are shown with the item or in the quotation.
Order changes
Changes to guest count, menu items or event details should be requested at least 7 days before the event. Later changes are subject to availability and may carry additional cost.
Cancellation & refunds
Cancellation or refund requests are accepted when made at least 10 days before the event. Within 10 days, the 50% deposit is non-refundable.
Delivery
Delivery is not automatically included in menu prices. It is calculated separately based on location and shown in the quotation.
Setup & service
Setup, serving, waiters or transportation are not included by default unless they are listed in the quotation.
Packaging & presentation
Packaging and presentation may vary with order size and availability. Custom packaging may have an additional charge.